Terms

This website is operated by ORLIVET (“we”, “us”, “our”). By visiting or purchasing from orlivet.com, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, merchants, and contributors.

We reserve the right to update, change, or replace any part of these Terms at any time. It is the customer’s responsibility to review this page periodically for changes.

Use of this website constitutes acceptance of these Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase products from ORLIVET. We may refuse service to anyone at any time for any reason.

All prices are listed in USD unless otherwise stated.

Pricing may change at any time without notice.

Payments are processed through secure, encrypted third-party gateways.

We may refuse or cancel any order suspected of fraud or misuse.

Complimentary worldwide shipping is included with every order.

By purchasing from ORLIVET, the customer agrees to the following:

•    Estimated delivery times range from 3 to 30 business days.

•    Certain destinations and circumstances (customs delays, logistics disruptions, natural events) may extend delivery beyond 30 days.

•    ORLIVET is not liable for delays caused by carriers, customs, force majeure, or incorrect customer information.

•    Once a shipment is released to the carrier, liability for delivery timelines transfers to the carrier.

•    All orders are shipped with insurance covering the declared value until the moment of confirmed delivery.

Refused deliveries, incorrect addresses, or unclaimed parcels may incur additional fees at the customer’s expense.

ORLIVET provides a 30-Day Size Exchange, subject to the conditions below:

1.    The exchange applies strictly to changing the size of the same design.

No design changes, metal changes, or gemstone changes are permitted.

2.    Each customer is entitled to one exchange per order.

3.    Return shipping to ORLIVET is paid by the customer.

Reshipment after the size adjustment is complimentary.

4.    Items must be returned unworn, undamaged, and in original condition.

Items showing wear, resizing attempts, scratches, or damage may be refused.

5.    The resizing or remaking process may take up to 30 days, and in rare cases longer due to production queue or material availability.

6.    We reserve the right to refuse an exchange that does not meet eligibility criteria.

Custom, engraved, altered, bespoke Atelier pieces are non-exchangeable unless explicitly stated.

ORLIVET does not offer cash refunds on purchases except where legally required.

Exchange-only policy applies worldwide.

If an order is returned due to refusal of delivery, unpaid duties, or incorrect address, additional administrative or shipping fees may apply.

We offer lifetime inspection of stone settings and complimentary polishing for ORLIVET gold jewelry.

Damage caused by wear, misuse, impact, accidental force, or exposure to chemicals is not covered under complimentary service and may incur repair fees.

Unauthorized repairs or alterations void all warranties and services.

ORLIVET uses natural, lab-grown, and enhanced gemstones.

Stone treatments (including heat treatment, irradiation, and enhancement) comply with international gemological standards.

Natural stones, including Volyn topaz and other mined materials, may contain inclusions or tonal variations; such characteristics are inherent and not defects.

Third-party stones may rely on miner- or cutter-provided documentation.

ORLIVET is not responsible for inaccuracies originating from third parties.

Orders shipped outside the customer’s domestic country may incur import duties, VAT, or customs charges. These fees are the sole responsibility of the customer.

Failure to pay customs duties may result in the parcel being returned or destroyed by customs. ORLIVET is not liable for such outcomes.

Occasional errors, omissions, or inaccuracies may appear in product descriptions or availability.

We reserve the right to correct such errors at any time without notice.

Users may not:

•    violate laws or regulations,

•    engage in fraudulent activities,

•    resell products without written consent,

•    interfere with site functionality, security, or infrastructure,

•    infringe upon our intellectual property.

Violation may result in termination of service.

To the fullest extent permitted by law, ORLIVET is not liable for:

•    indirect, incidental, punitive, or consequential damages,

•    delays in shipping,

•    carrier errors or customs issues,

•    post-delivery loss or theft,

•    unauthorized third-party repairs or alterations.

Our maximum liability is limited to the purchase price of the product.

These Terms are governed primarily by the laws of Ukraine, where ORLIVET operates.

However:

•    For U.S. customers: mandatory consumer protections under U.S. federal and state law apply.

•    For EU customers: applicable EU consumer protections apply except where EU law explicitly provides exemptions (see Section 15 and 16 below).

Any disputes shall be handled in the courts of our operational jurisdiction unless otherwise required by mandatory law.

Under EU Directive 2011/83/EU, some goods qualify for a 14-day withdrawal period.

ORLIVET jewelry does not, because:

•    Most pieces are made-to-order or size-adjusted.

•    Personalized goods are exempt from the withdrawal right under Article 16(c) of the Directive.

Therefore:

EU customers acknowledge that ORLIVET jewelry is custom-crafted and not eligible for standard EU withdrawal returns.

We voluntarily provide a 30-day size exchange, which exceeds typical EU industry practice.

We comply with relevant U.S. consumer fairness laws.

However:

•    Refunds are not required unless the product is legally deemed defective.

•    ORLIVET reserves the exclusive right to determine defectiveness.

•    Delays, minor variations, or size issues do not qualify as defects.

This fully protects your business from arbitrary U.S. returns.

Some ORLIVET pieces include a Digital Certificate accessed via QR code or digital link.

By using the Digital Certificate, the customer agrees that:

1.    Informational Use Only

Digital Certificates provide information for authentication and record purposes only.

They are not financial evaluations or investment documentation.

2.    Non-Binding Variations

Measurements, stone weight, color, cut details, and origin information may include minor variations.

Such variations are not defects.

3.    Third-Party Sources

ORLIVET may rely on documentation from miners, cutters, or suppliers.

We are not responsible for third-party inaccuracies.

4.    Technical Failures Not Our Liability

QR code errors, website downtime, certificate display issues, or incompatible devices do not constitute grounds for claims.

5.    Certificate Updates

ORLIVET may update or correct Digital Certificates at any time to reflect more accurate or complete information.

6.    Non-Transferability

Certificates cannot be transferred independently of the jewelry item and do not establish additional ownership rights.

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid and enforceable.

We may terminate or suspend access to the website or services at any time for violations of these Terms.

Questions regarding these Terms should be sent to:

support@orlivet.com

ORLIVET (“we”, “us”, “our”) is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable laws, including: • GDPR (EU General Data Protection Regulation) • CCPA (California Consumer Privacy Act) • United States federal privacy rules • International data protection standards

By using orlivet.com, you consent to the data practices described in this Policy.

We may collect the following categories of data:

A. Information you provide directly • Name, address, phone number, email • Payment information (processed securely via third-party gateways; we do NOT store card details) • Order details • Shipping information • Customer service communications

B. Automatically collected information • IP address • Device type and browser • Cookies, analytics, and session data • Website usage statistics • Location approximations (country-level)

C. Optional information • Social media tags (e.g., Styled by You submissions) • Digital Certificate access logs • Wishlist, preferences, saved items

We do not knowingly collect data from minors under 16.

We use your data for the following purposes: • To process and fulfill orders • To provide customer support • To authenticate Digital Certificates • To improve website performance • To prevent fraud and enhance security • To personalize content and product recommendations • To comply with legal obligations • For internal analytics and inventory management

We may also send optional marketing emails — only if you opt-in. You may unsubscribe at any time.

Your information may be shared with: • Payment processors (Stripe, PayPal, etc.) • Shipping carriers (DHL, FedEx, local partners) • Analytics platforms (Google Analytics, Meta Pixels) • Security tools (fraud prevention systems) • Trusted service providers who assist in running our website

We never sell personal information. Under CCPA, you may request disclosure of what data is shared.

We may disclose information if required by law, regulatory authorities, or to enforce our Terms.

Your information may be transferred and processed outside your country, including the United States, EU, and Ukraine.

We use: • Standard Contractual Clauses (GDPR-compliant) • Encrypted data channels • Premium international hosting providers

All transfers follow international privacy standards.

We retain data only as long as necessary for legal, operational, or business purposes.

General guidelines: • Order records: up to 10 years (tax & legal requirements) • Customer accounts: active until deletion request • Marketing data: until opt-out • Digital Certificate logs: as long as the jewelry exists or until removal request

You may request: • Access to your personal data • Correction of inaccurate information • Deletion (“Right to Be Forgotten”) • Data portability • Restriction of processing • Opt-out of marketing • Opt-out of data sharing (CCPA)

To exercise your rights, email: support@orlivet.com. We will respond within 30 days (GDPR) or 45 days (CCPA).

We use cookies for: • Site functionality • Performance analytics • Personalized recommendations • Shopping cart and authentication • Advertising optimization

You may disable cookies in your browser settings; however, the website may not function optimally.

Digital Certificates available through QR codes or links may collect: • Access logs • IP country region • Device type

This data is used for security and product authentication. It is not used for marketing unless explicitly permitted.

We apply: • Encrypted connections (HTTPS) • PCI-compliant payment gateways • Access controls and monitoring • Vulnerability scanning • Data minimization practices

No method of transmission is 100% secure, but we use industry-leading measures.

We may update this Privacy Policy at any time. Updates become effective upon posting.

If you have any questions or requests regarding this Privacy Policy:

📩 support@orlivet.com

ORLIVET offers free worldwide shipping on all orders, regardless of destination or order value. Every piece is packaged securely, discreetly, and shipped with insurance coverage until confirmed delivery.

Delivery times vary based on destination, production queue, customs, and carrier capacity.

Estimated delivery window: 3 to 30 business days Some regions or circumstances may extend delivery beyond 30 days.

By placing an order, the customer acknowledges that delivery timelines are estimates, not guarantees.

Many ORLIVET pieces are made to order or adjusted individually.

Processing before shipment may take: 5–15 business days, sometimes longer during peak seasons, custom stone selection, or complex size adjustments.

These processing periods are separate from carrier transit times.

International orders may be subject to: • VAT • Import duties • Local customs charges

These costs are the responsibility of the customer. Unpaid customs fees may lead to return, rejection, or destruction of the parcel by customs authorities. ORLIVET is not liable for such outcomes.

• All shipments include tracking and full insurance until delivery confirmation. • Once the carrier marks the package as delivered, responsibility transfers to the customer. • ORLIVET is not liable for theft, loss, or damage occurring after confirmed delivery, including packages stolen from mailboxes, doors, or building lobbies.

This is standard practice for luxury brands (Cartier, Tiffany, VRAI).

If a package is returned due to incorrect address, refusal, or failure to collect: • Reshipment fees may apply • Customs duties may be charged again • Refunds are not issued • Exchange eligibility may be voided

Addresses must be entered accurately. ORLIVET cannot modify addresses after dispatch.

For size exchanges (see Terms of Service): • Customer pays return shipping to ORLIVET • ORLIVET covers the shipping cost of the replaced item back to the customer

Returned items must meet all exchange requirements.

ORLIVET is not responsible for delays caused by: • Natural events • Customs inspections • Carrier disruptions • Political instability • Global logistical failures • Peak holiday volume

Such delays do not qualify for refunds or compensation.

Questions regarding these Policy should be sent to:

support@orlivet.com